ECA – Eden Community Alarms

Eden Community Alarms provided a care alarm, emergency response and  telecare service in the Eden community for many years, working as a team with the help of volunteers.

In January 2016, ECA merged with Eden Housing Association, enhancing the offer provided by the Eden Independent Living (EIL)  team.  A joint team worked for months to ensure a smooth transition which now provides additional support services for existing Eden Community Alarm customers as well as those from EIL.

The main service provided consists of a care alarm service with the option of an emergency response service.

Telecare service

Telecare is also available which consists of special sensors placed around the home and linked to a care alarm. A wide range of sensors are available to monitor certain health or environmental factors. The alarm and sensors are linked through to a control centre which monitors all calls 24-hours a day, 365 days a year. This ensures that swift action can be taken should an incident occur.

You will continue to see staff and volunteers from Eden Community Alarms working as part of the Eden Indpendent Living team. If you know of anyone who would benefit from their help and support, contact the team on the numbers below.


Quick Links
    Contact Us:Call: 0800 038 3161 Or: 01768 890657
    All calls are recorded for training and resolution purposes

    Opening Times

    Our general offices opening times are as follows, however our service runs 24/7

    Mon – Fri 9am – 5pm
    Wed 9.30am – 5pm
    Closed Bank Holidays

    Contact Us

    Eden Housing Association
    Blain House, Bridge Lane, Penrith, Cumbria, CA11 8QU
    Telephone: 0800 038 3161 Email:
    All calls are recorded for training and resolution purposes


    Eden Country Care Ltd is registered in England No. 5750956.Eden Housing Association Ltd is a Registered Society under the Co-operative and Community Benefit Societies Act 2014 and an exempt charity Number No: 28435R