Emergency Response Service car



North Cumbria Independent Living (NCIL) is a care alarm and emergency response service for people living in and around North Cumbria. It is provided by Eden Housing Association who is successfully running a 24 hour response ‘Independent Living’ service in Eden.

Care Alarm and Emergency Response Service in Carlisle

NCIL was launched in 2016 to provide emergency response cover Carlisle and surrounding areas in North Cumbria. When launched, many customers made the transition across from other emergency response providers based in Carlisle.

Installing your care alarm and responding to an emergency

Our team work from offices at Eden Housing Association’s flagship ‘Extra Care’ scheme in Carlisle – Heysham Gardens, Carlisle CA2 7RN. From here we responde to emeregency calls using our emergency response vehicle.

 Emergency Response Service – fully equipped car

Around 50 percent of our call outs relate to falls which means people may need help getting up. A lifting cushion is one of the key pieces of equipment we use. So it is always kept in the Emergency Response Car.

The NCIL Response car is fully equipped to deal with most emergency situations, with essential equipment like defibrillators, lifting cushions and first aid kits.

 If you know of anyone who would benefit from a care alarm and/or an emergency response service in North Cumbria, feel free to get in touch by calling the team at Heysham Gardens, Carlisle on 01228 580909 or Freephone 0800 061 4201  


Quick Links
    Contact Us:Call: 0800 038 3161 Or: 01768 890657
    All calls are recorded for training and resolution purposes

    Opening Times

    Our general offices opening times are as follows, however our service runs 24/7

    Mon – Fri 9am – 5pm
    Wed 9.30am – 5pm
    Closed Bank Holidays

    Contact Us

    Eden Housing Association
    Blain House, Bridge Lane, Penrith, Cumbria, CA11 8QU
    Telephone: 0800 038 3161 Email:
    All calls are recorded for training and resolution purposes

    Website: www.thedesignworks.co.uk

    Eden Country Care Ltd is registered in England No. 5750956.Eden Housing Association Ltd is a Registered Society under the Co-operative and Community Benefit Societies Act 2014 and an exempt charity Number No: 28435R