– help at the touch of a button

More than just a care alarm

There are over 1.7 million telecare users in the UK. Telecare consists of equipment and services that support your safety and independence in your own home. In its simplest form, a Care Alarm is a telecare system – as is an emergency response service.

This equipment enables normal activity to be monitored, and will instigate action if there are changes outside the normal behaviour (e.g. not getting out of bed, falling, floods). There are many types of monitor:

  • You can have medication prompts by phone
  • There are detectors that can sense risks such as smoke, floods and gas
  • Sensors can also tell if you have or have not got out of bed
  • You can have fall monitors
  • There are also sensors that can detect poor sleep or bed wetting
  • The system can also warn you of problems by sounding an alarm, flashing lights or vibrating a box which can be kept in your pocket or under your pillow.

    emergency buttonHow much does it cost?

    You will find the cost of a care alarm service or emergency response service on Our Prices page.

    The cost of other telecare monitors and sensors varies so please call us on FREEPHONE 0800 038 3161 or 01768 861468.

Contact Us:Call: 0800 038 3161 Or: 01768 890657
All calls are recorded for training and resolution purposes

Opening Times

Our general offices opening times are as follows, however our service runs 24/7

Mon – Fri 9am – 5pm
Wed 9.30am – 5pm
Closed Bank Holidays

Contact Us

Eden Housing Association
Blain House, Bridge Lane, Penrith, Cumbria, CA11 8QU
Telephone: 0800 038 3161 Email:
All calls are recorded for training and resolution purposes


Eden Country Care Ltd is registered in England No. 5750956.Eden Housing Association Ltd is a Registered Society under the Co-operative and Community Benefit Societies Act 2014 and an exempt charity Number No: 28435R